Communication and conflict management
This course provides conflict training to equip participants with skills, knowledge and confidence to be able to effectively, potentially, assertively and constructively handle potentially negative performance situations at the workplace. The aim of conflict management training is to present practical conflict resolution techniques and strategies that can be effectively used by managers and executives to manage conflicts at the workplace. It should be based on previous training, skills and knowledge on effective performance management.
Conflict management skills can help in addressing conflicts internal to an organization, either between individuals or departments. Good conflict management training enables staff members to positively engage either with colleagues or groups, to handle controversial conversations, to deliver difficult news, to express constructive criticism and to answer negative comments.
Current conflict resolution strategies at the workplace (defining confrontation, current conflict resolution strategies, etc.); Conflict styles (recognizing different styles of conflict, determining their impact, etc.); conflict management process (recognizing contributions and potential conflicts management strategies to change the outcome); style of influence and assertiveness; conflict resolution activities; action planning and reflection.
Christy Morgan is a Business English trainer, Job Seeker Support Consultant, and Proofreader with 20 years’ experience across a wide variety of industries. Drawing upon her extensive international expertise in senior management, operations, internal recruitment, talent management, and HR, she provides high-quality English training and consulting services to individuals from around the world. She has lived in Australia, Scotland, Ireland, Ukraine, Germany, Slovakia and Canada, and has taught students from all over Europe, Asia, South America, and beyond. She has worked in both British and American English, and she is generally familiar with the subtleties of Australian, Irish, Scottish, and Canadian English. She has Post- Graduate Certificate in Applied Linguistics and Bachelor of Arts in Humanities.
GarantMgr. Jana Patáková
+421 915 952 827